gdc11's Privacy Policy
Your personal information is completely safe with us. In this policy we explain how information is collected, used, and kept secure.
Introduction and Overview
gdc11 is an online casino and sports betting platform that provides a safe and entertaining gaming experience for users in Bangladesh. We place the highest importance on the privacy of our members.
This privacy policy ("Policy") explains how gdc11 collects your personal information, the purposes for which that information is used, how it is stored and kept secure, and the circumstances under which it may be shared with third parties. By using our website or services, you consent to the terms described in this policy.
This policy applies to all gdc11 products, services, websites, and mobile applications. If you have any questions, please contact us at: [email protected]
What Information We Collect
gdc11 collects the following types of information to ensure the best possible service for you. We only collect information that is necessary to provide our services.
Registration Information
- Full name
- Email address
- Date of birth (for age verification)
- Residential address
- Password (stored in encrypted form)
Financial and Payment Information
- bKash / Nagad / Rocket number
- Bank account details (for withdrawals)
- Transaction history
- Deposit and withdrawal records
Gaming Activity Information
- Play history and statistics
- Bet amounts and outcomes
- Bonus and promotion usage records
- Session duration
Technical Information
- IP address
- Browser type and version
- Device information (mobile / desktop)
- Cookie and log file data
Purpose of Data Use
gdc11 uses the information collected from you for the following legitimate purposes. We do not sell your information to advertisers under any circumstances.
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and keep your account secure. |
| Financial Transaction Processing | To process deposit and withdrawal requests. |
| Service Improvement | To further improve and personalise the gaming experience. |
| Customer Support | To resolve your questions, complaints, and requests. |
| Security and Fraud Prevention | To prevent unauthorised access, fraudulent activity, and money laundering. |
| Responsible Gaming | To identify problematic gaming behaviour and provide support to members. |
| Legal Obligations | To comply with applicable laws and regulations. |
| Promotional Communications | To send notifications about offers and bonuses, subject to your consent. |
Sharing Information with Third Parties
gdc11 may share your personal information with third parties in limited and specific circumstances. We do not sell or disclose your information for commercial purposes.
Payment Processors
Information necessary to complete transactions is shared with organisations that operate payment methods such as bKash, Nagad, Rocket, and banks.
Security Partners
Limited information may be shared with trusted technology partners to detect fraud and ensure cybersecurity.
Legal Authorities
Information may be provided to government and regulatory authorities when required by court order, legal obligation, or investigation.
Outside of the three cases above, your information is not disclosed to any third party for any other reason. All of our service partners operate under strict data protection agreements.
Cookies and Tracking Technologies
gdc11 uses cookies and similar technologies to improve your experience and to keep the platform running smoothly.
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to store your login session, security tokens, and language preferences. Without them, the site will not work properly.
Analytics Cookies
These cookies help us understand how users are using the site. Through them we improve service quality and performance. These cookies do not identify you personally.
Preference Cookies
These cookies are used to remember your preferences and settings, so you do not have to re-enter the same information each time you visit the site.
Right to Disable Cookies
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent some features of the site from working.
Data Storage and Security Measures
Protecting your personal information is our highest priority. gdc11 uses the latest industry-standard technologies to keep your data secure.
SSL Encryption
All data transfers are secured through SSL/TLS encryption.
Firewall
Servers are protected by advanced firewall and anti-DDoS measures.
Password Hashing
Passwords are never stored directly — only in the form of strong hashes.
Access Control
Only authorised personnel have access to information, and only to the extent necessary.
Data Retention Period
We retain your information for as long as it is necessary to provide our services or as required by law. After an account is closed, certain financial and transaction data may be retained for a defined period to meet applicable legal requirements.
Your Data Rights
As a gdc11 member, you have the following rights regarding your own personal information. Contact us to exercise these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your personal information is inaccurate, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances you have the right to request that your personal information be deleted — however, complete deletion may not be possible where legal obligations apply.
Right to Object
You have the right to object to the processing of your information for specific purposes, particularly for direct marketing.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format or to have it transferred to another authority.
Protection of Minors' Information
gdc11 is an entertainment platform for adults only. This platform is exclusively for individuals aged 21 and above. We do not collect any information from persons under the age of 21.
We verify age at registration, and if a user is found to be a minor, the account is immediately closed and the relevant information is securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Withdrawing Consent and Contact
You have the right to withdraw your consent to the processing of your personal information at any time. Please note, however, that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and some services may no longer be available to you.
Live Chat
For any privacy-related questions, contact our 24/7 Bangla live chat support.
Send detailed privacy-related requests to: [email protected]
Changes to the Privacy Policy
gdc11 reserves the right to update this privacy policy from time to time. When significant changes are made to the policy, we will inform you in the following ways:
- A clear notice will be displayed on the platform.
- A notice will be sent to your registered email address.
- The "Last Updated" date at the beginning of the policy will be changed.
If you continue to use the platform after changes have been made, you will be considered to have consented to the new policy. We therefore recommend that you review our privacy policy regularly.